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Problem with charges in CAR application

implementation_ipt
Level 1
Level 1

‎09-25-2007 05:17 AM - edited ‎03-13-2019 04:27 PM

Hi,

We are using a CCM 4.1.3 sr 5b and we want to use CAR for reporting. I install the pluging and configure the base charge field with a value of 100, the multiplicator factor of the voice quality category are different from 0 and the multiplicator factor of the time of day is set to 1. Although these parameters when I generate a report the charge column is set to 0 and the QOS column is set to NA.

How can I do to have on a report the charges different from 0 and the QOS column set to it's proper values?

Thanks for your help.

Regards,

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