CCM 5.1.2b BACKUP problem

carlos_canepa_2 · ‎09-25-2007

Hi, I?m having problems making the backup for the CM. the problem is the storage location.

It keeps with this error, "Update failed : Unable to access SFTP server. Please make sure the login credentials and path are correct."

I?m using the DRS version 5.1.2.3000-2 also CM, which is 5.1.2B.

On the SFTP server, I can conect a PC and no problem with it it works great, but on the CM in storage location I get this error.

Im using the FreeFtpd server for SFTP on win xp. The log shows this error when the CM is trying to connect "9-25-2007 11:17:34 IP 192.168.5.10 SFTP connection attempt

09-25-2007 11:17:34 IP 192.168.5.10 SFTP test access denied

09-25-2007 11:17:35 IP 192.168.5.10 SFTP test disconnected

09-25-2007 11:17:35 IP 192.168.5.10 SFTP connection attempt

09-25-2007 11:17:35 IP 192.168.5.10 SFTP test access denied

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test connected

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test is changing dir to / (D:\temp\testa\usr\)

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test disconnected"

Thanks in regards

bwilmoth · ‎10-01-2007

Make sure it uses port 22. Once everything is setup, secure shell into the Cisco CallManager command line interface and issue the file get tftp command.It asks for this information:

the IP address of the Secure FTP (SFTP) server

the port, which is 22

the user ID and password

the directory, use / as the directory

It downloads the file to the root directory that is specified in the program for SFTP.