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CCM 5.1.2b BACKUP problem

carlos_canepa_2
Level 1
Level 1

Hi, I?m having problems making the backup for the CM. the problem is the storage location.

It keeps with this error, "Update failed : Unable to access SFTP server. Please make sure the login credentials and path are correct."

I?m using the DRS version 5.1.2.3000-2 also CM, which is 5.1.2B.

On the SFTP server, I can conect a PC and no problem with it it works great, but on the CM in storage location I get this error.

Im using the FreeFtpd server for SFTP on win xp. The log shows this error when the CM is trying to connect "9-25-2007 11:17:34 IP 192.168.5.10 SFTP connection attempt

09-25-2007 11:17:34 IP 192.168.5.10 SFTP test access denied

09-25-2007 11:17:35 IP 192.168.5.10 SFTP test disconnected

09-25-2007 11:17:35 IP 192.168.5.10 SFTP connection attempt

09-25-2007 11:17:35 IP 192.168.5.10 SFTP test access denied

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test connected

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test is changing dir to / (D:\temp\testa\usr\)

09-25-2007 11:17:36 IP 192.168.5.10 SFTP test disconnected"

Thanks in regards

1 Reply 1

bwilmoth
Level 5
Level 5

Make sure it uses port 22. Once everything is setup, secure shell into the Cisco CallManager command line interface and issue the file get tftp command.It asks for this information:

the IP address of the Secure FTP (SFTP) server

the port, which is 22

the user ID and password

the directory, use / as the directory

It downloads the file to the root directory that is specified in the program for SFTP.

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