I'm looking at 2 reports for a 24 hour period trying to figure out the total amount of calls handled by the system. The reports are:
Contact Service Queue Activity Report and Traffic Analysis.
CSQ Activity Report shows the number of calls handled, abandoned, and dequeued. Traffic analysis just shows 1 bar with total calls.
Even if I add up all the calls from the activity report, it doesn't match the number on the traffic analysis. What's up with this?
For example - Yesterday I had roughly 1475 calls including about 50 abandoned calls from the activity report. The traffic analysis shows 1741 calls.