Hope someone can assist with this issue.
We are using Cisco call manager 4.1.
The issue we are experiencing is that our main number keeps giving a busy signal. The main number is configured to translate to a pilot number, which is configured to route calls to first available hunt group members. The hunt group members are extensions associated to an attendant console user.
For instance, main number is XXXX 5000, which when ringing translates internally to 3268, this is the pilot number. The hunt group configuration consists of a pilot point using this pilot number (3268). The hunt group members are,
direct call to reception, line 1; direct call to reception, line2. Where line 1 and line 2 are the associated lines of attendant console user reception. Line 1 = 2501, line 2 = 2502.
I can ring 2501 and 2502 and get to reception without a problem. The problem is when i try ringing XXXX 5000, 5000, or 3268. I keep getting busy tones.
Can anyone please provide some assistance on what may be the problem?