I'm looking for a Unity GURU to give me a hand here. My company has a Unified messaging solution that has worked up until a week or so ago. I am not the admin of the network so I don't know if/what was changed on AD or Exchange. When I try to start Unity from the start bar I get the below error messages. I've run through Cisco's suggested troubleshooting steps, such as re-running the permissions wizard, re-rerunning the setup program, deleting the Unity System profile key in the registry but I'm still stuck. any help or suggestions are greatly appreciated.
"An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via MAPI has failed. The MAPI subsystem return the following error: You do not have permission to log on.."
"An occurred which prevents successful Exchange access by AvCsMgr via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem."
I also get these errors in the syscheck
Failure Doh Trying to find the Doh. Unexpected Error Occured in e:\Views\cs_CU18.104.22.168\un_Doh2\SysCheck\DohTests\GetTheDoh.cpp, line: 45, hr = : HRESULT 0x80004005