Unity 5.x question

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Sep 26th, 2007
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Hope this is the right place. I have a need to create a caller input menu that has a couple of menu options that just plays informational messages (then hangs up). I am not sure how this is done. I know i can transfer to subscribers, or interview handlers, but I dont think thats going to work.


any suggestions?

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Rob Huffman Wed, 09/26/2007 - 05:53
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Hi Don,


You should be able to set up a Standard Subscriber mailbox and then just tweak the After Greeting Setting to Goodbye or Hang up;


After Greeting


Indicate the action that Cisco Unity performs after the greeting plays:


Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.


**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.


Send Caller To - Cisco Unity sends the call to the destination that you select:


Call Handler - Sends the call to the call handler that you select.


Directory Handler - Sends the call to directory assistance.


Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.


**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.


Interview Handler - Sends the call to the interview handler that you select.


Sign-In - Sends the call to the subscriber logon conversation.


Subscriber - Sends the call to the subscriber that you select.


Hope this helps!

Rob



don.click1 Wed, 09/26/2007 - 06:00
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So, in order to have the option to just play a message, will need to create a new voicemail subscriber? is there no 2nd choice? For this particular application, i already have 3 voicemail subscribers, a call handler and a interview handler. Thanks for the info, tho.

mchandak Wed, 09/26/2007 - 06:08
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To add to Rob's Notes, I'd recommend using a Call Handler instead of using CallHandler instead of Subscriber and rest would be the same as Rob as mentioned.


Hope this helps

Rob Huffman Wed, 09/26/2007 - 06:24
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Hi Don/Mahesh


Sorry guys ....my reference was only to "how to setup an "Informational Mailbox" that does not take any messages. When you press a Key for different menu choices (from a Call Handler) this has to route to either a Subscriber, Directory Handler,Interview Handler or another Call Handler. Perhaps I misunderstood the question (not the first time :)


Take care,

Rob

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