Can't see phones in Emergency Responder

gregorysco · ‎09-26-2007

I am running CER 1.3(2) with Call Manager 4.1(3)SR4D and I am unable to see phones on the ERL Management page. My CTI route point registers with CM. I am also able to see the switches under switch ports. I have configured the SNMP community strings on all of the CMs and CER and restarted the services. Any ideas?

gregorysco · ‎09-26-2007

Also wanted to add the error we are receiving in the log. Here it is.

240: Sep 26 08:35:23.187 GMT-700 %CER-CER_PHONETRACKINGENGINE-3-ERROR:Thread-9 :GetCCMList$1 run com.cisco.nm.lib.snmp.futureapi.SnmpReqTimeoutException: SnmpRequestTimeout on 10.101.0.10 while performing SnmpWalk(*) at index = -1

com.cisco.nm.lib.snmp.futureapi.SnmpFuture.value(Unknown Source)

com.cisco.nm.lib.snmp.futureapi.SnmpTableFuture.value(Unknown Source)

com.cisco.e911.deserver.discoveryengine.GetCCMList$1.run(Unknown Source)

java.lang.Thread.run(Unknown Source)

gregorysco · ‎09-26-2007

The problem with this was two-fold. There was a space after the SNMP string and also the password was incorrect for the CTI Manager. I had put the password for the CM User. Hope this helps someone in the future.