CSQ information on SQL

Answered Question

Does anybody know where in SQL I can find - Calls in Queue and oldest in Queue.

I checked "RtCSQsSummary" but it is always empty.

Any ideas?

Joel

Any ideas.

I have this problem too.
0 votes
Correct Answer by jasonwarner about 9 years 2 months ago

If you log into CRS Admin, and click on Tools Real Time Snapshot Config (in IPCCX 4x) do you have Data Writing enabled? If you don't that table will be empty.

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Correct Answer
jasonwarner Thu, 09/27/2007 - 06:05

If you log into CRS Admin, and click on Tools Real Time Snapshot Config (in IPCCX 4x) do you have Data Writing enabled? If you don't that table will be empty.

jasonwarner Mon, 10/01/2007 - 04:31

Glad that helped! Are you familiar with writing SQL Queries? That is really all a wallboard is ... just a SQL query running the backend. You can write as many boards as you want using the CSQ as your 'key'. I use the Symon Enterprise Server solution in our call center, but that will cost money. Checkmate offers a solution also ... if you know how to write ASP webpage you can just pop that up as a board. Write two queries with each one looking at your companies queue. That should do it.

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