I have a service assigned to line key 6.
This service displays text and offers SoftKeys that when selected change the agent state (IPCC).
Selecting the softkey will call a page with 3 x ExecuteItems. (1 URL & 2 URIs)
<ExecuteItem Priority="1" URL="Http://xxxx/changeagentstate.jsp"/>
<ExecuteItem Priority="1" URL="Key:Services"/>
<ExecuteItem Priority="1" URL="Key:Line6"/>
The first execute item brings up a screen that I do not want and cannot change. The second item clears the screen and the third brings the application back to screen with the SoftKeys.
This works on a 7960 but will not work on a 7961. The third execute item will not kick in.
If I move it to the top of the list I can see it working but it will not execute after either of the previous execute items. If I change it to select Key:Line1 it activates the speaker as would be expected.
Why would this work on a 7960 but not a 7961? Any other methods I can use to get back to my original application screen.