Low volume after call was places on Hold or Parked

mccormac · ‎09-27-2007

I having an issue with calls that have been placed on hold or parked have very low volume when they are retreived. We're running Callmanager 4.2(3) with MGCP trunking. No reports of volume issues until the calls have been parked or placed on Hold.

mdfull2 · ‎10-01-2007

I am seeing the same exact thing on a 4.2 system. Any one have any ideas?

Rob Huffman · ‎10-01-2007

Hi Michael,

I remember reading about a Bug related to this issue. Can you tell me what phone firmware you are running.

Thanks,

Rob

mdfull2 · ‎10-01-2007

CM is 4.2(3)sr2b. Firmware is 8-2-2SR1S.

mccormac · ‎10-09-2007

I was wondering if you are still having the same issue. I'm still working with TAC on this and I also have the exact same version of Callmanager and phone load.

mdfull2 · ‎10-09-2007

Yes indeed. Let me know what you find out.

j.shrewsbury · ‎11-29-2007

Does anyone have an update on this, we are seeing the exact same issue as well. Callmanager 4.2(3)sr2b. We did not hear any reports of this while we were on sr1.

Rob Huffman · ‎10-01-2007

Hi Michael,

I'm sorry, I did spend a long time going through the Bug Toolkit for firmware or CCM bugs and cannot find anything exactly related :( Perhaps a Tac case is in order here. I wish I could have helped more!

Take care,

Rob

mdfull2 · ‎10-03-2007

Thanks Rob. I appreciate the effort. I will keep an eye on this thread and see if anyone comes up with something.

mccormac · ‎11-29-2007

TAC had me update my phone firmware to latest greatest, and I have been giving it time to see if I have anymore complaints since the upgrade. So, far the answer has been no.

j.shrewsbury · ‎12-04-2007

Do you know what the latest load you went to is? We are running a fairly recent phone load.

exatxer · ‎01-14-2008

I have the same issues going on, running CM5

pcameron · ‎01-15-2008

I've done a search on our internal database and found quite a few reports of this. It appears to be due to bug ID CSCsi09081

New generation phone have lower volume then older phone types

Symptom:

Lower voice volume is experienced on the handset of the new generation phones. These are the 7961/ 7941 types

Conditions:

New generation phones

Workaround:

Press the speaker button and it restores the volume

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It is fixed in phone load 8.3.3 that you can download from CCO :

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

(get file)

cmterm-7941_7961-sccp.8-3-3.zip

7941/7961 SCCP IP Phone firmware files only