09-27-2007 02:14 PM - edited 03-18-2019 07:53 PM
I have a customer... (old story)
CCM 5.1
Pre 5.x Unity
They have one user who is not showing the the Corp. Directory. I'd like to make sure there isn't a larger issue and also, resolve this one...
- and the user's VM is setup
assistance?
Thanks
09-28-2007 07:15 AM
Not showing up in the Unity Directory, or not showing up in the CCM Corp Directory?
If it is Unity, you will need to make sure the Unity subscriber goes through the first time enrollment. once this is done, they are listed in the directory to dial by name. If they do not go through enrollment, they will not be listed.
09-28-2007 08:47 AM
Hi -
One small addition to Tommer's post - the subscriber must record a spoken name to be listed in Unity's directory. Recording a spoken name during voicemail enrollment is not enforced unless you specify this in Advanced settings (Unity Tools Depot); Conversation - First time enrollment: Require Subscribers to record names.
Ginger
10-02-2007 08:57 AM
they're not showing on the corp directory on the phone...
sys admin added them on the CCM, and the user did setup their VM but, no show on the phone.
I was thinking maybe a dbase synch issue between the sub & pub..
(my lead voice engineer is on vacation so if that sounds lame, sorry)
10-02-2007 09:07 AM
So here is a quick note: Unity and CallManager directories are NOT linked in the background. If you add a person into Unity with voicemail, they will NOT show up in the Corporate Directory on the IP phone. You will need to log into CCM and add the end user to the "user" section of CallManager. Once they are added, they are listed in your Corp Directory then. This is where you setup their username and associate this name to a device so they can log into CCMUSER page for edit their Speeddials, fastdials, etc.
make sense?
10-02-2007 09:17 AM
that totally makes sense..yes!
however.... my customer is relaying that the user was added to the CCM, has a phone and is still a no-show on the CD when accessed from the phone.
I'm sure it will end up being a box not checked or something...
10-02-2007 09:31 AM
Also depends if they are using the Directory built into CM or using LDAP? The customer may have "added the phone" but the not the CCMuser account.
10-02-2007 10:09 AM
Hi -
I had another thought on this, since it sounds like we're talking about several different items ... make sure on the CallManager directory number config Line Settings, that the following have been coded for the user:
- Alerting name
- Display (Internal caller id)
The perception might be the user is not in the directory because this information is not displayed when you call the user, or when the user calls you.
Ginger
10-02-2007 12:00 PM
also on ccmadmin when you go to users > global directory, when you bring up the user by doing a search, the ext should be entered into the Telephone Number field.
One other thing is on the phone device itself, the user has to be included in the Owner User ID field.
rlp
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: