09-27-2007 03:17 PM - edited 03-14-2019 11:46 PM
Hello everyone,
Does anyone know if there is a software based phone that works with CME?
I've downloaded the softphone and it asks for the CallManager version and IP and ends up not even having a line associated with it.
What I'm actually trying to accomplish is troubleshooting phone issues by logging into a system at the client's location with such software installed on it so I can perform test calls and what not.
I'd appreciate if anyone could direct me to a possible solution.
Regards,
Ali
Solved! Go to Solution.
10-02-2007 12:18 PM
Hi Ali,
You are most welcome :) Good luck with your testing!
Take care,
Rob
09-27-2007 03:33 PM
Hi Ali,
Support for IP Communicator was added in CME 4.0 Have a look at the steps below;
SCCP: Configuring Cisco IP Communicator Support
To enable support for Cisco IP Communicator, perform the following steps.
Prerequisites
Cisco Unified CME 4.0 or a later version
Cisco IP Communicator 2.0 or a later version
IP address of the Cisco Unified CME TFTP server
(Optional) Headsets with microphones for users
DETAILED STEPS
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Step 1 Download the latest version of the Cisco IP Communicator software and install it on your PC.
The download website is at http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-iostsp.
Step 2 (Optional) Attach a headset with microphone to your PC.
Step 3 Start the Cisco IP Communicator application.
Step 4 Define the IP address of the Cisco Unified CME TFTP server.
a. Open the Network > User Preferences window.
b. Enter the IP address of the Cisco Unified CME TFTP server.
Step 5 Wait for the Cisco IP Communicator application to connect to Cisco Unified CME and register.
Step 6 Configure the extension numbers and line buttons for the Cisco IP Communicator.
Use the normal phone provisioning commands described in the "SCCP: Creating Directory Numbers" section. In the type command, use the CIPC keyword to identify this phone as a Cisco IP Communicator.
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SCCP: Verifying Cisco IP Communicator Support
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Step 1 Use the show running-config command to display ephone-dn and ephone information associated with this phone.
Step 2 After Cisco IP Communicator registers with Cisco Unified CME, it displays the phone extensions and soft keys in its configuration. Verify that these are correct.
Step 3 Make a local call from the phone and have someone call you. Verify that you have a two-way voice path.
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SCCP: Troubleshooting Cisco IP Communicator Support
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Step 1 Use the debug ephone detail command to diagnose problems with calls. For more information, see the Cisco Unified CME Command Reference.
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From this good doc;
Hope this helps!
Rob
10-02-2007 10:58 AM
Rob,
I really appreciate your thorough and precise response.
I'm sorry I replied a little late - I must have forgotten to enable the email notification when my thread would get a response.
GREAT links and GREAT documentation!!
I'm going to download the software and implement a few test scenarios.
Best Regards,
Ali
10-02-2007 12:18 PM
Hi Ali,
You are most welcome :) Good luck with your testing!
Take care,
Rob
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