We just turned on Reason Codes. On IPCC, just enter the Reason Codes you would like. The catch is. You must enter a Logout code as well. You'll see two different tabs, Logout and Not Ready. Once you enter the codes, check mark the box to enable Reason Codes. On the actual phones when agents logout or go to Not Ready. They are given the choice to pick. Hope this helps. Also, under reports, there should be a Agent by Reason code report.
