I am in urgent need of a help in one of the pilot point configurations in Callmanager 3.3. I had created a pilot point in callmanager 3.3 and it is the same as the other pilot point that is working ( which means it is not the device pool, css). Also the pilot point works for First available member algorithm and not for the longest idle member...
has anybody come across problem like this.
Also I had created the member as contingency agents and given them second extensions in same partition with those second extensions as hunt members. But it is the same for the other hunt group members as well..
The only thing that differs is that the userid for each users hasn't been asssociated with the 2 DNs .. is that going to be a reason behind the pilot point working for one algorithm and not for other...
Your help would be much appreciated..