09-28-2007 03:46 AM - edited 03-14-2019 01:21 AM
I have a 4 server IPCC 4.0(5) express enhanced cluster with HA at a site with a subscriber CCM at the same site the publisher is at a different site I have some questions regarding this setup:
1) we want to have shifts for that callcenter so multiple agents can login on the same IP phone but customer is upset that he has to login using EM and then login using CAD. is there any solution to that??
2) we have windows vista installed on the PCs. what version of CAD is compatable with windows vista?
09-28-2007 02:57 PM
1) Using EM is your only solution with IPCCX
2) CAD 7.2 supports Vista
HTH, please rate all helpful posts!
Chris
09-28-2007 04:35 PM
Chris,
It says in the release notes that CAD 7.2 supports IPCC Enterprise & Hosted Edition but it doesn't mention IPCC Express.
09-29-2007 07:15 AM
Sorry, you did say you are running UCCX not UCCE.
With UCCX the CAD version is 6.4 which does not support Vista
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_5_0/english/agents/cad64ig.pdf
I sugest you reach out to Cisco Account Team to find out when it will be supported with UCCX.
Chris
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