Multiple agent login on same IP phone

mohamed_ali · ‎09-28-2007

I have a 4 server IPCC 4.0(5) express enhanced cluster with HA at a site with a subscriber CCM at the same site the publisher is at a different site I have some questions regarding this setup:

1) we want to have shifts for that callcenter so multiple agents can login on the same IP phone but customer is upset that he has to login using EM and then login using CAD. is there any solution to that??

2) we have windows vista installed on the PCs. what version of CAD is compatable with windows vista?

Chris Deren · ‎09-28-2007

1) Using EM is your only solution with IPCCX

2) CAD 7.2 supports Vista

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_2/release/notes/cad721rn.pdf

HTH, please rate all helpful posts!

Chris

mohamed_ali · ‎09-28-2007

Chris,

It says in the release notes that CAD 7.2 supports IPCC Enterprise & Hosted Edition but it doesn't mention IPCC Express.

Chris Deren · ‎09-29-2007

Sorry, you did say you are running UCCX not UCCE.

With UCCX the CAD version is 6.4 which does not support Vista

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_5_0/english/agents/cad64ig.pdf

I sugest you reach out to Cisco Account Team to find out when it will be supported with UCCX.

Chris