Need a sample script for Expected Wait Time

Answered Question
Sep 28th, 2007
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Hi,


Does anyone have a sample script they can send me that shows how and where to use the get statistic control and how to generate a prompt to read a message to a caller that says what the waiting time is?


Thanks,

Chuck


chuck_reid@netteks.com




Correct Answer by Abdulbaseer Mohammed about 9 years 9 months ago

there is a position in queue thing.

first you stor the value in paramete and then play it..


Attached is my modified script that should explain. you can actually use it but have to modify as I deleted my clients info.


please rate if helpful.


Thanks,

Baseer.



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Correct Answer
Abdulbaseer Mohammed Fri, 09/28/2007 - 21:25
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  • Silver, 250 points or more

there is a position in queue thing.

first you stor the value in paramete and then play it..


Attached is my modified script that should explain. you can actually use it but have to modify as I deleted my clients info.


please rate if helpful.


Thanks,

Baseer.



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