E-mail Manager Option for UCCE

Unanswered Question
Sep 30th, 2007

am looking at implementing E-mail, Fax & SMS channels to UCCE (ie IPCC Enterprise. I currently have Voice Recognition (Nuance) and IP IVR. I'm not sure if the Cisco E-mail Manager Option is the best solution when I still need to cater for Fax & SMS. Any suggestions?

I have this problem too.
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rbua Mon, 10/01/2007 - 05:05

Hi George,

for the SMS you will need a SMS Gateway, there is no standard support for it, but there is a GW solution other customers implemented.

georgecharalambakis Mon, 10/01/2007 - 15:02

Thanks rbua,

Do Cisco recommend or is Cisco aware of any successful implementations with any SMS Gateway solutions?

Irfan Tariq Javed Wed, 04/28/2010 - 05:35

I am also looking for the integration between SMS and UCCE , from the above posts , I understood that we need SMS gateway for the integration but will that sms gateway is supported by cisco ?

or this feature is available in ICM 8.x ?

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