CDR probleme DateTimeConnect= N/A

abouhich · ‎10-01-2007

hello,

i have a problem for some gateway in my network. when i want generate a report billing with a third party, i have a duration egal 0 for each external call.

when i check the report from CDR Analysis and reporting [CDR Search by User Extension ] i found that duration of call =0 and the parametre dateTimeConnect= N/A. for information, the gateway are connected the the PSTN.

Many thanks

hicham

jeroenhermans · ‎10-01-2007

Hi,

When you make an outbound call with your ipphone to a pstn number, does your phone say connected in the display when the call is setup?

If it does not, are you using an h323 gateway or an mgcp?

If it is an h323, can you attach the configuration?

Rgds,

Jeroen