RingBack Tone

Unanswered Question
Oct 1st, 2007

Hi,

Is it possible to change the ringback tone for a device (or for a cti port)

I'd like to play a welcome prompt during ringing (before the agent take the call) for a helpdesk service.

Thanks for your help.

I have this problem too.
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aherraez77 Tue, 10/02/2007 - 08:33

Hi

I think that you need some kind of IVR that play the welcome prompt and after that, the call is transfered to the agent.

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