Wrap up time

Unanswered Question

Hi,

I enabled a 30 second wrap up time for the call center agents, but it doesn?t seem to be working.

If an agent gets off a call and another call comes in it will ring their phone and act as if there isn?t a wrap up time at all.

I only see one place to make this adjustment under the Contact Service Queue Configuration. I left automatic work disabled and enabled the wrap up time to 30 seconds.

As I understand it a ?wrap up time? the agents? phone should not ring for 30 seconds after they get off a call?

thanks


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Abdulbaseer Mohammed Mon, 10/01/2007 - 13:16
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you are correct some times the sync does not happen. Please have your agents logout and log back in. It may also help if you can reset the CSQ or bounce services etc.


thanks,

Baseer.

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