"Lost Call" Problem

Unanswered Question
Oct 1st, 2007
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Hello, I have a problem with a call and trying to use my CDR data to track it down. My problem is that when I look at the CDR data, I'm finding that the originalCalledPartyNumber and the finalCalledPartyNumber are identical and also match the CALLER'S number. I see that the call arrived into CallManager with no problem; it then sends the call to IPCC, and then to the external phone number of the person who called. The caller reports that they were on hold for the entire time and finally hung up (due to the exreme amount of time).

I'm really looking for some rationale as to why the caller's number would exist in those two columns for the CDR data.

Any assitance would be appreciated.


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Anonymous (not verified) Fri, 10/05/2007 - 13:42
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Check the details of these bugs :CSCsa80519,CSCef24420


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