I am brand new to Cisco CallManager development. I'm trying to do some reporting for a customer and they want information on their hunt groups (# of calls in, # abandoned calls, calls answered, etc). My problem is hunt groups. I don't understand how to get this information. I have used the CDR database for some other reports but am not sure how to get hunt group information out of it. It looks to me as if I need to tie back into the CCM0300 data but I'm not sure what tables have the data I'm after. If anyone can help me out with this that'd be GREAT!
I'm also having problems understanding the difference between hunt groups, hunt lists, line groups, route groups, route lists.
Thank you for any help.