* transfer to voicemail delay

mimi_luang · ‎10-01-2007

I need some options:

problem with end user when they try to transfer a call by putting the caller on hold, * the dn then transfer again to go to their voicemail. When 2nd softkey transfer is delayed so therefore the caller hears partial greeting and not full greeting so they are not sure if it is the correct mailbox. What are my options? Is there anything in callmanager that I can adjust for the transfer or is there something in unity that I can insert as a transfering prompt.

Thanks

Report Inappropriate Content · ‎10-05-2007

I think you are hitting this bug :CSCee46918

mimi_luang · ‎10-05-2007

no, I found the where you can change this on unity. thanks

Rajesh Revuru · ‎10-05-2007

Can you let us know how you fixed it.

Thanks

Roman Rodichev · ‎02-29-2008

Here's the solution for Unity Connection. There's a similar setting in Unity.

Unity Connection Administration >

Telephony Integrations >

Port Group >

CR-MRMC-FFL >

Edit >

Advanced Settings >

Delay After Answer = 2000 milliseconds (set to 0 by default) >

Save

No need to restart/reset anything.

You can also play with the number and find the most optimal delay. Somewhere around 1700 should work. Keep in mind that this delay applies to both directly transferred and normal calls to voicemail.

nshoe18 · ‎02-29-2008

Can you tell us waht the similar setting is in Unity?

Roman Rodichev · ‎02-29-2008

Start > Programs > Unity > Edit Switch utility

Edit

Incoming Calls

Set Delay before opening to a higher number.

nshoe18 · ‎03-05-2008

I set this to 2000 and on the phone it rings once, I hear the user's voicemail messgae start then the transfer softkey comes up. I am confused.