Block incoming message

Unanswered Question
Oct 1st, 2007

I would like to ask how to configure Unity's mailbox to block incoming message. That is, after caller hear the greeting, system prompt the caller that they can't leave the message.

I have this problem too.
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rob.huffman Tue, 10/02/2007 - 04:52

Hi Mike,

On a Standard Subscriber mailbox you can just tweak the After Greeting Setting to Goodbye or Hang up. I would go with Goodbye :)

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

- Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!



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