SCA BB Templates

Unanswered Question
Oct 2nd, 2007
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When I try to configure the SCE IP Address under the Template Pane, Windows->Preferences->Templates, it stays "please wait, initializing templates..." and doesn't change, so I can't configure anything.

Any Ideas

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htarra Mon, 10/08/2007 - 10:40
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Please follow the steps:

- retrieve and re-apply policy to SCE

- check etc/hosts file on the CM server and make sure all ip address of the CM is listed

- RDR formatter configuration in SCE device

- --op=list (list the SCE connected to CM)

- do a netstat -an and make sure that the CM is listening on port 4100 on all ip address of the CM server.

- try to telnet from a client to the CM machine at port 4100 and see if you can get connected

- " -a" on the CM machine

If the CONF_SE_TZ_OFFSET is missing , then you probably forgot to run

~/cm/bin/ , you'll need to run it.

If the timezone is not correct, it will not run as well.

If the INI_VALUES and VALUES_INI_ENG is missing, you'll need to fix the

/etc/hosts ( add real CM IP follow by hostname ) and reapply the policy.

I think this will help.


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