Number of IVR ports, CTI ports and CMT channels

Unanswered Question
Oct 2nd, 2007

I am trying to figure out the relations between IVR port verses CTI port and CMT channel. I have IPCC Premium with 300 IVR ports. My understading is that when a call is sent to a route point, IPCC uses 1 IVR port for the CTI port to process the call. Once the call goes thru a script I understand it requires a CMT channel to collect DTMF digits. Does a CMT channel use up another IVR port? Does that mean it requires 2 IVR ports minimum per each call?

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