I have steps setup in my scripts to send an email if a call was routed to voicemail or if a call was abandoned. Only issue is, is that no matter how long the call has been in the script I get the abandoned email. I have a step that checks the time and places it in Session_Start_Time when the call hits the Queue step and then checks the time again right before it sends the email and puts that in another variable, Session_End_Time. What I need to do is for the system to check the differences between the 2 times and if it's more than a set amount of seconds to send the abandoned email otherwise don't send the email.
Any help would be appreciated.