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It should be simple but....DND how can I turn it on

andrew.shore
Level 1
Level 1

‎10-03-2007 05:00 AM - edited ‎03-14-2019 11:52 PM

The title says it all. I have call manager 5.1 and all I want to be is enable the DND button.

Any help greatfully accepted.

Thanks

Andy

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mchandak
Level 7
Level 7

‎10-03-2007 05:06 AM

With CallManager, DND Softkey is only activated with IPMA configured. If you are not using IPMA, DND Key cannot be activated.

The following TAC CC case should give you more information about this feature and a WorkAround:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K50314757

The following link has information about how IPMA works:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps5015/products_user_guide_chapter09186a00807bc6ef.html

Hope this helps

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