Greeting error

Unanswered Question
Justin Brenton Wed, 10/03/2007 - 11:12

Sounds like you are just using the recorded voice and not recorded greeting.

I suggest logging back into the account and checking this.

Let me know how it goes and we'll go from there.

Christopher McAlpin Thu, 10/04/2007 - 00:47

It sounds like the user recorded their greeting where they should have recorded their voice name for the directory. By default if the user does not have a greeting recorded, Unity will play a default system greeting "Sorry is not available".

Justin Brenton Thu, 10/04/2007 - 06:21

This should help, change both of these for the subscriber and try again, the recorded voice should just be the subscribers name.

Changing Your Recorded Name: To change your recorded name ? Step 1: Log on to Cisco Unity Voice Mail ? Step 2: Press 4 > 3 > 2 ? Step 3: At the tone, record your name, or press * to keep the current recording.

Changing Greeting Settings: You can record up to three personal greetings that callers hear when you are not available to take calls. Cisco Unity plays your greeting for the appropriate situation: Alternate Greeting This greeting plays to indicate special circumstances, such as when you are on vacation. Closed Greeting This greeting plays during your nonworking hours. Standard greeting This greeting generally plays during your work hours. To change your greetings ? Step 1: Log on to Cisco Unity Voice Mail ? Step 2: Press 4 > 1 > 1 ? Step 3: After Cisco Unity plays your current greeting, either: o Press 1 to rerecord it. o Press 2 to enable or disable your alternate greeting.

o Press 3 to record a different greeting, choose the greeting, then rerecord it.

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