Device not displaying in Topology Services

Unanswered Question
Oct 3rd, 2007

In LMS 2.6, I have a couple of devices that show up under Device management.

From there I am able to edit that device and see the Display Name, IP Address and Device type. That all appears to be fine.

But when I open up Topology Services and look at the Layer 2 View, I do not see the device nor does the device appear on the display view. I have checked all the settings and those appear to look good. Any ideas would be great.

Thanks in advance.

I have this problem too.
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craighuff Wed, 10/03/2007 - 09:38

There are not any red links. All links are good. It is just that these devices are not there.

Joe Clarke Wed, 10/03/2007 - 09:40

Enable framework, frontend, core, and corex debugging under Campus Manager > Admin > Campus Data Collection > Debugging Options. Run a full Data Collection, then provide the ani.log as well as the IP address and hostname of the missing device.

Martin Ermel Wed, 10/03/2007 - 23:51

please check also how Campus sees the devices in question:

open Campus Manager > Home

in the System Status Table in the row 'Device Discovery' click on the number of devices that are listed under 'Result' - what is the status for theses devices?

Do the same for the row 'Data Collection'. Are the devices listed with any neighbours?

If they don't have any neighbours, open the map 'Unconnected Devices' in Topology Service. They should be listed there.

craighuff Thu, 10/04/2007 - 04:29

I see the devices in device discovery.

They are not in data collection.

Also, they are not in Unconnected Devices.

Martin Ermel Thu, 10/04/2007 - 04:53

what is the status for the devices in Device Discovery? Is it 'reachable' or 'unreachable'

If it is reachable click on 'Start Data Collection' in Campus Manager > Home;

Control the status of the Data Collection process in that window if it changes form 'running' to 'idle' again then

- check again if they are now listed in data collection

> if yes, they should be seen on the topology as well

> if not, provide the info Joe requested (file should now be greater than 0)

craighuff Thu, 10/04/2007 - 05:47

Devices were reachable. Started Data Collection. It created the ani.log file.

File is still sitting at 0KB. Data Collection Started. It ran and is now sittings at idle. Devices still do not show up.


craighuff Thu, 10/04/2007 - 04:26

Did that. I saw that it created the file. As of now nothing has been written into the file. It has been blank since yesterday at 2:00 PM EST.

Joe Clarke Thu, 10/04/2007 - 09:10

If the ani.log is empty, please provide the ANIServer.log (Windows) or daemons.log (Solaris).

craighuff Mon, 11/26/2007 - 07:32

Not yet. Case is still opened. They recommended a reinit of the database.

We have over 300 devices listed and the topology map is destroyed when you reinit the database.

Joe Clarke Mon, 11/26/2007 - 09:18

Without the ani.log with core, corex, frontend, and framework debugging enabled, I cannot offer any other suggestions on this. There are a few bugs which have these symptoms, and a reinit will workaround them. However, there are patches available as well that may fix this without a reinit.


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