Cisco ip phones losing corporate directory

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Oct 3rd, 2007
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its happening on CCM ver 4.1.few phones loose their corporate directory from the ip phone menu.its been happening on/off during the week.It gets fixed by resetting the phone.anyone has any input??thanks

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jonesbrett Mon, 10/08/2007 - 08:39
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I have see this before where the phone get an IP address on the data vlan and still works fine but with directory.

Tim Smith Mon, 10/08/2007 - 09:12
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Hi,


You should check to make sure there are no firewalls in between blocking the traffic.


Also, check to make sure the corporate directory URL is set to an IP address rather than a name. It could be a DNS issue also.


Cheers,


Tim.

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