HI we have CME and I was wondering if there was a way to change the sound that customers hear when they in dial? Currently it is a long ring with a pause and another long ring. Traditionally in Australia the in handset ringing sound is short and repetative?
You can change this by changing the Network Locale. Network locales specify country-specific tones and cadences.In Cisco Unified CME 4.0 and later versions, you can install the files to support a particular user and network locale. That being said, I'm not sure what Locale would match the "Ringback Tone" you need as ther is no specific one for Ausralia :( You may have to experiment with this a bit.
Hmmm...I haven't check this specifically, but if you manage to adapt ringback, it could be by specifying a "cptone" under the voice-port. I assume you are using BRI or PRI.
hope this helps, please rate post if it does!
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