CiscoWork 2000: Confidence test failed.

Unanswered Question
Oct 4th, 2007
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Hi,


I have configured a few CMs with the following test configured to each of them: -


1. End to End Call

2. Off-hook

3. Phone Registration


Somehow, only 1 server keeps on giving alerts as below


EVENT ID = 000CAXB

ALERT ID = 0000FWX

TIME = Thu 04-Oct-2007 15:24:55 SGT

STATUS = Active

SEVERITY = Critical

MANAGED OBJECT = server2

MANAGED OBJECT TYPE = MediaServer

EVENT DESCRIPTION = ConfidenceTestFailed::Component=EndToEndCallTest[00059A3B771D]:182;AssociatedApplication=CCM-server2/1;ErrorMessage=The dialed number is invalid or the line is busy.;


If generates randomly and everytime it's this server that is giving the alerts.


Please guide me how to troubleshoot as I'm don't know this product well.


Refer to the attached for the version and installed packages.



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hadbou Wed, 10/10/2007 - 06:01
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  • Bronze, 100 points or more

Post the following information:


-IDU installed for ITM?

-Call manager Version?

-Which Common Services 2.2 Service Pack?


steve-yong Thu, 10/11/2007 - 00:18
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- IP Telephony Monitor Device Packages 2.0 Installed Patched=6

- Call Manager 4.1(3)sr4d

- CiscoWorks Common Services with SP3 version 2.2

steve-yong Sun, 03/09/2008 - 09:18
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hi,


anyone have any idea what to do next to find out what is wrong?


rgds,

steve

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