7931G incoming call configuration button

Unanswered Question
Oct 4th, 2007

Hi Dear Experts,

can you help me?

I have a problem to understand a possible configuration in a system with 2811 CCME and about 20 7931G IP phone.

When there is an incoming call now it arrives on botton 20 (line 100 = Segreteria) and it flashing amber color. A secretary answers and on she phone botton 20 change color in green fixed and on the others phones botton 20 turns off. When another incoming call arrives botton 20 flashing amber again etc...for maximun 4 incoming calls.

The problem is that incoming calls arrive on 100 line and the single secretary lines 103, 104, 105 and 106 are free and when a secretary answers to a call her line botton is turned off but instead of she is busy!!!

The manager don't see she is busy and he tries to call she but she are into a call and she cannot answer!!!

Question: Is it possible to monitor line state of 103, 104, 105 and 106 line when they has busy after answer on a incoming call too?

Router 2811 firmware: 12.4.15T1

IP Phone 7931G firmware: SCCP31.8-2-2SR1S.

Configuration:

!

!

tftp-server flash:apps31.8-2-2ES1.sbn

tftp-server flash:cnu31.8-2-2ES1.sbn

tftp-server flash:cvm31sccp.8-2-2ES1.sbn

tftp-server flash:dsp31.8-2-2ES1.sbn

tftp-server flash:jar31sccp.8-2-2ES1.sbn

tftp-server flash:SCCP31.8-2-2SR1S.loads

tftp-server flash:term31.default.loads

!

!

num-exp 451234567 100

!

telephony-service

load 7931 SCCP31.8-2-2SR1S

max-ephones 35

max-dn 60

ip source-address 192.168.168.4 port 2000

timeouts interdigit 7

url directories http://192.168.168.2/fw/apps/Speedy/xml/directory.asp

url authentication http://192.168.168.2/fw/authenticate.asp

user-locale IT

network-locale IT

time-format 24

date-format dd-mm-yy

max-conferences 12 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name admin password router

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern .T

!

!

ephone-dn 3 dual-line

number 103

pickup-group 100

name Antonella I.

no huntstop

transfer-mode consult

!

!

ephone-dn 4 dual-line

number 104

pickup-group 100

name Daniela P.

no huntstop

transfer-mode consult

!

!

ephone-dn 5 dual-line

number 105

pickup-group 100

name Alice C.

no huntstop

transfer-mode consult

!

!

ephone-dn 6 dual-line

number 106

pickup-group 100

name Sala Server

no huntstop

transfer-mode consult

!

!

!

ephone-dn 60 dual-line

number 100

pickup-group 100

name Segreteria

no huntstop

transfer-mode consult

!

!

ephone 3

mac-address 001B.538E.F50A

ephone-template 15

type 7931

button 1:3 2m1 3m2 4m4

button 5m5 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23 20:60

!

!

!

ephone 4

mac-address 001B.538E.F5DD

ephone-template 15

type 7931

button 1:4 2m1 3m2 4m3

button 5m5 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23 20:60

!

!

!

ephone 5

mac-address 001B.538E.F37D

ephone-template 15

type 7931

button 1:5 2m1 3m2 4m3

button 5m4 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23 20:60

!

!

!

ephone 6

mac-address 001B.D46C.3E92

ephone-template 15

type 7931

button 1:6 2m1 3m2 4m3

button 5m4 6m5 7m7 8m8

button 9m9 10m10 11m11 12m12

button 13m13 14m15 15m16 16m17

button 17m18 18m19 19m20 20:60

!

!

Thank you for best support

Kind Regards

Adriana

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
rob.huffman Thu, 10/04/2007 - 10:31

Hi Adriana,

I think this is because this DN (103) is set up as dual-line you need to add the following. Have a look;

The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.

Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 103

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit

From this CME doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a0080611350.html#wp1056194

Hope this helps!

Rob

aferroglia Tue, 10/09/2007 - 04:53

Thank you Rob for best help,

but probably I didn't had explain correctly my question;

now I have to have four 7391G that ring simultaneously when there is one or more incoming calls and I have to see flash amber lamp of incoming line (100) = button 20 on everyone phone (3, 4 ,5 and 6). When one secretary answers to call, I would see the button equivalent to number of secretary to become red fixed and botton 20 (line 100) turn off. In this moment, all people of office would can to see that she is busy!

etc. etc for second, third and fourth incoming call for every segretary to answer to incoming call.

I have tried to modify configuration add command "secondary" line 100 to primary phone line, (see on the bottom), but yes, it works, but only one phone ring random... one time 103, one time 103, one time 102, one time 104 and so on...but not all simultaneously !!!

Is it possible to do it?

!

!

telephony-service

load 7931 SCCP31.8-2-2SR1S

max-ephones 35

max-dn 60

ip source-address 192.168.168.4 port 2000

timeouts interdigit 7

url directories http://192.168.168.2/fw/apps/Speedy/xml/directory.asp

url authentication http://192.168.168.2/fw/authenticate.asp

user-locale IT

network-locale IT

time-zone 23

time-format 24

date-format dd-mm-yy

max-conferences 12 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name admin password router

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern .T

log password cisco

secondary-dialtone 0

xmltest

create cnf-files version-stamp 7960 Oct 03 2007 18:32:48

!

!

ephone-template 15

button-layout 7931 2

!

!

ephone-dn 3 dual-line

number 103 secondary 100

pickup-group 100

name Antonella I.

huntstop channel

no huntstop

transfer-mode consult

!

!

ephone-dn 4 dual-line

number 104 secondary 100

pickup-group 100

name Daniela P.

huntstop channel

no huntstop

transfer-mode consult

!

!

ephone-dn 5 dual-line

number 105 secondary 100

pickup-group 100

name Alice C.

huntstop channel

no huntstop

transfer-mode consult

!

!

ephone-dn 6 dual-line

number 106 secondary 100

pickup-group 100

name Sala Server

huntstop channel

no huntstop

transfer-mode consult

!

!

!

ephone 3

mac-address 001B.538E.F50A

ephone-template 15

type 7931

button 1:3 2m1 3m2 4m4

button 5m5 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23

!

!

!

ephone 4

mac-address 001B.538E.F5DD

ephone-template 15

type 7931

button 1:4 2m1 3m2 4m3

button 5m5 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23

!

!

!

ephone 5

mac-address 001B.538E.F37D

ephone-template 15

type 7931

button 1:5 2m1 3m2 4m3

button 5m4 6m7 7m8 8m9

button 9m10 10m11 11m12 12m13

button 13m15 14m16 15m17 16m18

button 17m19 18m20 19m23

!

!

!

ephone 6

mac-address 001B.D46C.3E92

ephone-template 15

type 7931

button 1:6 2m1 3m2 4m3

button 5m4 6m5 7m7 8m8

button 9m9 10m10 11m11 12m12

button 13m13 14m15 15m16 16m17

button 17m18 18m19 19m20

!

!

Please do you understand why? Is it a system bug???

Can you help me?

Thank you

Kind Reagards

Adriana

Paolo Bevilacqua Tue, 10/09/2007 - 05:12

Adriana,

what you are seeing is normal. You are using shared line to receive calls, that has many disadvantages. For one, is that subsequent calls coming on the shared line, will be presented only to the phone that has taken the first call.

Second, you won't see the lighted button correctly for shared lines, because when you monitor a shared line with the 'm' separator, it will go red no matter who has actually taken the call.

I suggest that you set an ephone-hunt for this, else with the shared line you have to live with the limitations. There are way to configure around them, but confirm with the customer first if a regualt hunt woldnt be better.

aferroglia Tue, 10/09/2007 - 08:39

Hi Paolo,

thank you for answer, but I'm reading on cisco doc:"Cisco unified Communications Manager Express System Administrator Guide" that about ephone-hunt Cisco writes for parallel hunt have possible use them only with SIP phone configuration and not with SCCP phone as I'm using now. Manual writes for SCPP phone configuration to use shared line.

I ask you if is it possible change use of phone from SCCP to SIP or are there any problems?

Please could you do an example about SIP parallel hunt?

Thank you for best support

Kind Regards

Adriana

Actions

This Discussion