Please help: CDR reports issue

mirtenmous · ‎10-05-2007

CDR reports don't work. An error is showed in the screen when I execute a new report saying: "Data is not avalaible in the database" but I can export all cdr records and I can see al call detail so data is stored well in CDR database.

Can anybody help me?. Thanks.

Rob Huffman · ‎10-05-2007

Hi Andres,

This document describes why this might happen and how to resolve this issue;

Data is Absent in Reports Created by the CAR Tool

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Hope this helps!

Rob