Can we able to Generate Call Detail Reports from CCME

krishnamurthy.mh · ‎10-05-2007

Hi,

We are using CCME 4.0(2).

Can it possible to generate Call Detail Records from CCME ?

Please let me know.

Regards,

paolo bevilacqua · ‎10-05-2007

You can use the GUI or "sh call history voice compact". For real CDR handling you need a complementary product like Billy by Stonevoice.

Hope this helps, please rate post if it does!

Rob Huffman · ‎10-05-2007

Hi Krishna,

There is no nice "Built-In" method for CME like there is in CCM (CDR/ART). Here is where the logs are for CME;

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad861.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a6.html#wp1076106

The parsing of this info is the tough part :( You might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up these reports/graphs etc;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

Hope this helps!

Rob

EDIT: Paolo you are too fast again. Please remember my typing limitations :)

mlitka · ‎10-05-2007

Rob -

What is the difference between the dial-control-mib and the call-control-mib?

krishnamurthy.mh · ‎10-08-2007

Hi Rob,

Thanks alot for your reply. You have provided lots of details..it's great.

If i am not wrong , we can have at the max 500 Call Details on CCME.

Regards,

paolo bevilacqua · ‎10-09-2007

The internal MIB stores at most 500 calls.

If you use an external application as suggested above, you can log an unlimited number of calls.