7985 and softphone - same dn ?

Unanswered Question
Oct 5th, 2007

Can someone point me to how I can have my 7985 and my ip communicator be the same dn ?

I have this problem too.
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rob.huffman Fri, 10/05/2007 - 11:56

Hi Tom,

This "Shared Line" approach to multiple devices is fully supported. When configuring the Directory Number for the new Device just make it exactly the same as the existing phone. When you do this a new note pops up in RED indicating Shared Line. Some settings like Forward no Answer and Forward Busy settings will propogate from Device A to Device B when this is done.

We have mulitple devices with the same number, like many of our equipment rooms share DN XXXX so when you are looking for your co-worker just dial XXXX in the call rings in all rooms :)

Hope this helps!


tgurney Fri, 10/05/2007 - 13:04

Ok, so that works pretty good. I can dial from the pstn and ring both phones, I can 4 digit dial from both phones internally. From my 7980 I can dial 9 and get out but from the softphone I can't dial 9 and get out. Tells me call cannot be completed as dialed.

Looks configured right?


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