- Silver, 250 points or more
I have created a callhandler on Unity Connection where we have opening hours and closing hours. During opening hours the call is transfered to reception after the welcome prompt.
During closing hours the caller hears a different message and the call is forwarded to another extension.
What I want is a third time frame with different transfer rules, example:
Opening Hours: 9:00-17:00 after welcome prompt call is forwarded to reception
Semi Openening hour: 17:00-19:00 After the same welcome prompt call is forwarded to different extension
Closing Hours: 19:00-9:00 After a different welcome prompt the call is forwarded somewhere else.
The system is working now correctly with the normal openening hours and the normal closing hours.
How can you implement the Semi opening hours, without creating a new handler?