Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
316
Views
0
Helpful
2
Replies

CRS Historical Reporting App Logon Issue

planetmaker
Level 1
Level 1

‎10-09-2007 04:36 AM - edited ‎03-15-2019 06:52 AM

We have upgraded our IPCC express which runs on our Publisher to 4.0(4)_Build140 as part of our Call Manager upgrade to 4.2 (3).

Our only CRS user is reporting that she cannot log on to the app stating the ip address is invalid.

The services running seem correct (we had to stop a few during the upgrade) that are running.

Can anyone think of why?

Labels:
0 Helpful
2 Replies 2

htarra
Level 4
Level 4

‎10-15-2007 08:37 AM

This is a known limitation. Historical Report Scheduler use CiscoHistRpt as a network credential. Though the logon user account had full access to the network drive, the CiscoHistRpt account might not have the same previlege.

0 Helpful

planetmaker
Level 1
Level 1
In response to htarra

‎10-16-2007 12:43 AM

I can't ever remember a CiscoHisRpt account being given network privileges.

The network logon users access should prevail for the application.

What do you suggest?

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents