Wrap-up Codes with UCCX 4.0

Unanswered Question
Oct 9th, 2007

Is anyone using a third party application for call classification (i.e. wrap-up codes) with UCCX 4.0. This functionality is in UCCX 5.0, but only Not Ready and Logout reason codes are available in UCCX 4.0. We could have a Workflow action which launches an external application to classify the call. Is such a third party application available off the shelf?

I have this problem too.
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