Is anyone using a third party application for call classification (i.e. wrap-up codes) with UCCX 4.0. This functionality is in UCCX 5.0, but only Not Ready and Logout reason codes are available in UCCX 4.0. We could have a Workflow action which launches an external application to classify the call. Is such a third party application available off the shelf?
I have this problem too.