UC500 directory lookup problem

Unanswered Question
Oct 9th, 2007


I've installed a UC520. Now we've a problem with the directory lookup. When a external number exist in the directory, the name is not presented in the display when a call arrives from that external number. When I make the same configuration on a CME the name will be presented.

What can be the problem? Is this an UC500 issue?

Greets Niels

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (2 ratings)
Paolo Bevilacqua Tue, 10/09/2007 - 07:14

Do you have

service dnis dir-lookup

under telephony-service ?

hope this helps, please rate post if it does!

Daniel Leonard ... Tue, 10/09/2007 - 22:05

Yes, I always configure that setting.

This is the telephony-service configuration, I only changed the phone number :)

max-ephones 8

max-dn 10

ip source-address port 2000

auto assign 1 to 10

service dnis overlay

service dnis dir-lookup

service dss

user-locale NL

user-locale 1 NL

user-locale 2 NL

user-locale 3 NL

user-locale 4 NL

network-locale NL

network-locale 1 NL

network-locale 2 NL

network-locale 3 NL

network-locale 4 NL

max-conferences 4 gain -6

transfer-system full-consult

directory entry 1 00553333333 name test

anderson-david Wed, 10/10/2007 - 00:06

Hi Niels,

I know it might sound silly but does the incoming CLi on the number match the number in your directory? it could be that the number is not matching correctly, run a debug and see what the incoming number is

I hope this helps


Daniel Leonard ... Wed, 10/10/2007 - 01:20

Hi Dave,

Yes, I'm realy sure. The incoming number matches the directory entry. When I made the same configuration on a CME everything works fine. I've this problem only on the UC500.

Paolo Bevilacqua Wed, 10/10/2007 - 01:28

Then I'm afraid you will need to log a case with the TAC. Consider that UC520 has newer IOS so the possibility of bugs is always there.

davieshuw Thu, 10/11/2007 - 05:54

Hi, ive just tried doing this on my UC520.. and I get the same issue. Id be interested to know if the case is looked at by Cisco...

Hang on though.. It only seems to work when I do a group pickup. It displays the correct name from the directory, but it doesnt display on the phone the call was intended for.

Paolo Bevilacqua Thu, 10/11/2007 - 09:00

Which exact IOS are you running on the UC520? Can you upgrade to 12.4(11)XW4 and try again ?

davieshuw Thu, 10/11/2007 - 09:11

to be honest im not sure, i'll take a look tomorrow when I get to the office

Paolo Bevilacqua Mon, 10/15/2007 - 01:57

Now you can tell that it appears to be a bug in the latest version and you should log the problem with the TAC.


This Discussion