CCME TCL + Direct DN ringing

Unanswered Question
Oct 9th, 2007
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Hi All,

On ccme, it is possible, to have one script TCL with a welcome message, and at the same time the call makes to ring the DN or hunt pilot, being allowed to answer, before the message end? Same callmagaer ^_^

Any idea for this?

Tnx so much for any answer.



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paolo bevilacqua Tue, 10/09/2007 - 13:02
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Yes, that would be possible with a TCL script.

But if you consider that "welcome message" are mostly used for call centers, where the operator has other issues rather than saving few seconds of waiting time to the caller, there is little benefit.

Of course the welcome message has to kept shot, like "thanks for calling XYZ. We're transferring you call to an associate", while the longer message with web address and general directions, is to be played only when caller has been in queue a little longer.


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