7961 phone not coming up.

ahmadtami · ‎10-10-2007

I have a 7961 phone and it has been working for 2 days. Just today, the phone is not coming up. I then used another power module incase the other one is bad. I noticed that the keys and headset key shows light and goes off but nothing displays on the screen. The screen remains blank. Can anybody help ?

Rob Huffman · ‎10-10-2007

Hi Ahmad,

Can you perform this procedure:

Power off the phone.

Hold down the # key.

While holding #, connect an AC adaptor to the phone.

Continue to hold # until the line buttons blink amber.

Release the # key.

Enter 3491672850*#

The lights should change color from amber to red. When this occurs, the phone is resetting to factory defaults.

Note: It is important to try this procedure with a external power supply.

From this good Tac doc (thanks Paolo!);

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K43691258

Hope this helps!

Rob

ahmadtami · ‎10-10-2007

Hi Rob,

Thank you for your reply, but the problem still the same, The screen remains blank.