500 User License Key for CER, adds only 50 users at a time

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Oct 10th, 2007
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I have a remote site customer that purchased a 500 User License for his CER (Cisco Emergency Responder, CER1.3)system. Through the license manager GUI he enters the key and only 50 users are added. However, if he then adds the key again it will add another 50 users and now sees a total of 100 users. He will re-add the key that will total 500 users and then he can even go past that. What are we missing here?

Any help would be appreciated.


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