Automated Queue Size

Unanswered Question
Oct 10th, 2007

Is there a way to have the automatic queue size in ipcc 4.0.4 change depending on the number of available agents? We have a customer who want callers to get a busy if the queue is full.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Dennis Fogler Wed, 10/10/2007 - 12:04

The Get Reporting Statistic Step can be used to get the number of available agents and the number of calls in queue. From here you can use a series of "IF" statements, in your script, to compare the number of calls in queue to agents available and play a busy if needed.

brent pollock Thu, 10/11/2007 - 05:10

Do you know where I can get some kind of Documentation for advanced scripting?

brent pollock Fri, 10/12/2007 - 08:06

How do you refer to a predefined variable in the expression editor. I am trying to use a couple variables with math to create an integer.

DrEAmlessoD Thu, 10/11/2007 - 11:57

If there is only a single queue, you don't need to program any logic to do this. Once the number of licensed ports is exceeded, additional calls will ring busy (unless of course you specify a busy action on the trigger).

brent pollock Fri, 10/12/2007 - 04:10

There is 4 different queues and the number of available agents is not constant.


This Discussion