10-10-2007 11:04 AM - edited 03-14-2019 01:24 AM
Is there a way to have the automatic queue size in ipcc 4.0.4 change depending on the number of available agents? We have a customer who want callers to get a busy if the queue is full.
10-10-2007 12:04 PM
The Get Reporting Statistic Step can be used to get the number of available agents and the number of calls in queue. From here you can use a series of "IF" statements, in your script, to compare the number of calls in queue to agents available and play a busy if needed.
10-11-2007 05:10 AM
Do you know where I can get some kind of Documentation for advanced scripting?
10-11-2007 05:23 AM
10-12-2007 08:06 AM
How do you refer to a predefined variable in the expression editor. I am trying to use a couple variables with math to create an integer.
10-11-2007 11:57 AM
If there is only a single queue, you don't need to program any logic to do this. Once the number of licensed ports is exceeded, additional calls will ring busy (unless of course you specify a busy action on the trigger).
10-12-2007 04:10 AM
There is 4 different queues and the number of available agents is not constant.
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