DID number not working

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Oct 11th, 2007
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When user's DID Direct extension is diled, I 1st get the standard "Please hold while your party is being reached".. The a generice Operator's voice comes on and says "This call cannot be completed as diled, please check the number and dial again PUANY 12"


Please help,

Chet

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Rajesh Revuru Mon, 10/15/2007 - 11:20
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Can you run the debug for isdn on your voicegateway to see if everything is in place?

red73mustang Mon, 10/15/2007 - 11:41
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Thanks for getting back to me.I would love to run the debug but I am still a newbie to VOIP and would need instructions.


Chet

red73mustang Tue, 10/16/2007 - 06:58
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Thanks Raj, I'm fresh out of networking school and have never touched a real router before(just simulators)and don't feel comfortable trying to debug it. I suppose I could just try and delete the account in call manager + unity and recreate it.

red73mustang Tue, 10/16/2007 - 11:03
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I resolved the issue by changing the DID number to a known working number of a former employee. I will need to determine what available POTS/DID lines I can assign to users in Unity.

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