DID number not working

Unanswered Question
Oct 11th, 2007

When user's DID Direct extension is diled, I 1st get the standard "Please hold while your party is being reached".. The a generice Operator's voice comes on and says "This call cannot be completed as diled, please check the number and dial again PUANY 12"

Please help,

Chet

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rajesh Revuru Mon, 10/15/2007 - 11:20

Can you run the debug for isdn on your voicegateway to see if everything is in place?

red73mustang Mon, 10/15/2007 - 11:41

Thanks for getting back to me.I would love to run the debug but I am still a newbie to VOIP and would need instructions.

Chet

red73mustang Tue, 10/16/2007 - 06:58

Thanks Raj, I'm fresh out of networking school and have never touched a real router before(just simulators)and don't feel comfortable trying to debug it. I suppose I could just try and delete the account in call manager + unity and recreate it.

red73mustang Tue, 10/16/2007 - 11:03

I resolved the issue by changing the DID number to a known working number of a former employee. I will need to determine what available POTS/DID lines I can assign to users in Unity.

Actions

This Discussion