RONA email notification

Unanswered Question
Oct 11th, 2007

We are looking to send an email notification when a call encounters a RONA. I have the email component covered but I'm wondering if it's even possible to extract the 'guilty' agent ID after the call RONA's so this can be sent in the message. Has anyone built something like this that may be able to lend some insight?

I have this problem too.
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jpsweeney77 Thu, 10/11/2007 - 09:44

Thanks Geoff. I'll keep that in mind for future posts. This is for UCCE.

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